Text-to-911

Beginning May 15, 2014 the 4 major wireless carriers (AT&T, Verizon, Sprint, and T-Mobile) have committed to develop a process for transmitting Text-to-911 received from their wireless callers to the appropriate Public Safety Answering Point (PSAP). This process involves the transfer of the call to a:

TEXT CONTROL CENTER (TCC)

Whose responsibility is to transfer the call (electronically to the correct PSAP) for handling. Each of the PSAP after meeting with their respective providers will be able determine how and on what device the PSAP will receive the text message. PSAPS may elect to have one console or all of the consoles accept the text message. There are three Text Control Centers (software providers) which are coordinating the use of Text-to-911 across the country.

Of the NG911 type call applications, Text-to-911 was the simplest to begin with since every PSAP in the country can accept text message through the TTY systems, which have been developed and utilized .

 

CONCEPTS TO OPERATION CAN HELP YOU IMPLEMENT THE PROCESS

AND PROCEDURES CHANGES FOR YOUR PSAP TO ACCEPT TEXT-TO-911 CALLS

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